Contact our team
Email sales@fortinetrenewalhub.com for sales, delivery, activation, cancellation, privacy or complaint enquiries. Include your order reference and SKU where relevant. Never send passwords, full payment card details or licence keys in an initial message.
Activation problems
Explain the step that failed, the product and device model, and the error shown. Share a screenshot with sensitive details obscured. We check whether the issue concerns delivery, entitlement, registration or manufacturer support and explain the next step.
Complaints process
Tell us what happened, when it happened and the outcome you seek. We will acknowledge the complaint, investigate the relevant order records and provide a reasoned response or update. A response deadline is not promised until the operational support service is confirmed. If unresolved, ask for a review by the company. Any applicable alternative dispute resolution information will be provided at the appropriate stage.
Company and correspondence
Fortinet Renewal Hub is operated by RED LINE IT LTD, company number 17249935. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. This is the registered office, not an automatic hardware returns address. Obtain return instructions before sending goods. Your statutory rights and access to the courts are unaffected.