Matching your entitlement
Licences and support must match the precise appliance, service tier, end user, territory and term. A hardware product does not include security or support unless the accepted SKU expressly includes it. FortiCare support and FortiGuard security services are distinct.
Information required
For renewals we normally need the model, serial number, current cover and expiry, manufacturer account email, end-user organisation and region. We may need proof of entitlement or authorisation to act for the end user. Never provide your manufacturer password.
Coverage dates and lapsed cover
Renewals may continue from existing expiry, use co-termination dates or require reinstatement. A one-year term does not necessarily mean one year from purchase. The quote must explain start/end dates and any backdating or reinstatement costs before you accept. If dates cannot yet be confirmed, that uncertainty must be explicit.
Activation and transfer
Registration, redemption or account assignment may be required. Transfer, resale, reassignment and region changes are subject to manufacturer terms and eligibility. Do not assume a registered licence can be moved to another account or device. Contact sales@fortinetrenewalhub.com before purchasing if you need a transfer.
Expiry and renewal choices
Coverage ends on the confirmed entitlement expiry date unless renewed. This storefront does not operate automatic renewal or recurring billing. A further renewal requires a new quote and your agreement. Calendar reminders and advance renewal requests can help avoid a gap; continuity remains subject to eligibility and processing.
Manufacturer support
Included support is limited to the service tier purchased and its manufacturer conditions. Installation, migration and managed security are not included unless separately quoted. We do not claim manufacturer-authorised partner status on the basis of listing products.