A clearer route
to your quote.

The part number identifies a particular product, service and term. It does not establish that the product meets every security requirement. Keep the exact SKU and tell us whether you need technical support, additional security services or a comparison. We review the requirement before quoting.

FortiCare provides technical support, firmware updates and applicable hardware support. ATP, UTP and Enterprise Protection are separate security packages, with FortiCare Premium included. A support-only SKU should not be assumed to include those subscriptions. See Fortinet’s bundle and support comparison ↗.

No. Some support SKUs provide standalone cover; others upgrade an existing support level and have an eligibility requirement. Keep the exact part number and tell us what cover you already have if known. We check the prerequisite before quoting an upgrade and do not replace your SKU automatically.

No. FortiConverter Service is a one-time configuration conversion service with a 12-month service window. It is separate from ongoing security cover and the FortiConverter Tool subscription. We check the target device, entitlement and applicable dates before quoting. See Fortinet’s FortiConverter FAQ ↗.

ATP covers core network and file threats. UTP adds web and DNS filtering. Enterprise Protection adds broader data, application and device services. The exact services depend on the selected package; use Fortinet’s current comparison ↗ and the written quote to confirm the requested cover.

Yes. Choose “Compare 1 and 3 years” in the optional device details, or describe the comparison in your requirement. The team confirms the available term options and prices. A longer term is not selected automatically.

Yes. Start with your requirement, name, work email and company. Add a model, existing SKU, serial, current cover or expiry date if known. The team can collect the missing device, account, end-user and regional details later in the conversation, before finalising your quote. Do not send account passwords.

Say that in your requirement. An existing device renewal and a new support or security contract can require different checks. Our team confirms the requested product and any device information needed before quoting.

We handle business-to-business (B2B) enquiries for business customers in the UK and EU. Devices may physically operate in a different country from the registered end user or the organisation receiving the invoice. Provide each location separately if known. We check availability, regional eligibility, pricing and tax treatment for each request before finalising the quote.

Yes. Use the optional CSV importer on the renewal enquiry form, review its rows and send the list with your requirement. Keep exact part numbers unchanged and leave unknown values blank. Invalid rows must be corrected or removed before sending. You can also describe an estate and add one serial per line in the optional device details.

Your enquiry is recorded with a reference for the team to review. We may contact you for missing details before issuing a written quote. The quote sets out the agreed products, services, term and applicable supply details; acceptance and ordering follow separately.

We aim to give a human reply within one working day. Once we have all the information needed to finalise your quote, we aim to prepare it within one to two working days. Supplier or entitlement checks can take longer; we will keep you updated. Tell us if you have a target date.

You can change or withdraw an enquiry before placing an order. If an order has been accepted, contact us with the reference so the team can check its processing status and explain the available options. See cancellations and refunds; applicable statutory rights are preserved.

No. The form creates an enquiry. It does not place an order, collect payment or activate services. Coverage dates and delivery or activation arrangements must be confirmed in the written quote and subsequent order process.